Payment Terms

1. Subject

These terms describe List Master subscription (SaaS) payment. They supplement the public offer. Payment for your customers' orders via tenant acquiring is governed by your bank agreement; we provide connection and automatic payment closure on the order.

2. Subscription payment methods

• bank card via partner internet acquiring (Tochka Bank) through a payment link;
• transfer to the operator's bank account per invoice details; payment purpose — invoice number (PI-… format).

Other methods only if explicitly shown in the account. On test environments or without acquiring keys, a service payment mark may be available for scenario testing; on production without bank keys, card payment is not processed.

3. Payment timing and plan changes

An invoice for a plan change is issued before the plan changes. Account access stays on the previous plan until the invoice is paid. The new plan applies after payment confirmation (bank notification or full invoice amount credited to the operator's account).

There is no automatic card charge for future periods until you explicitly pay an issued invoice.

4. When card and bank transfer count as paid

Card payment is complete when the bank confirms success. Bank transfer — when the amount is credited to the operator's account and matched to the invoice by purpose and amount. Transfer timing depends on the payer's bank.

5. Receipts and closing documents

Electronic receipt (if 54-FZ applies to the payment method) is sent by the payment partner to the email used at checkout or to the account. Subscription invoice and closing documents are available in account billing. Keep them for accounting.

6. Trial period

Registration opens trial access (14 days of full plan functionality by default unless registration shows otherwise). No card is required to start the trial. After the trial, continued use requires a paid plan.

7. Refund of unused period

If you cancel the subscription and notify us before the paid period ends, the unused portion may be refunded proportionally to remaining days, minus services actually delivered and bank fees if already withheld and not refunded by the bank. Refunds do not cover the used period, turnkey setup outside SaaS, or cases where law allows refusal (e.g., offer violations).

Refund requests go to the contact email with the invoice number. Review within 10 business days after receiving complete information; transfer within bank timelines.

The trial is not paid and is not "refunded."

8. Non-payment

After notice, access may be restricted until the open invoice is paid. Tenant data is not deleted immediately; retention per the offer and privacy policy.

9. Currency

Prices on the site and in the account are in rubles unless stated otherwise. For Kazakhstan and other countries, billing may be in rubles or local currency by agreement.